In May of 2022, Hailey had the wonderful opportunity to join the Crown Park family. She graduated from SUNY Brockport with a bachelor’s degree in Healthcare Administration, and completed her graduate courses at Roberts Wesleyan. She started as a Director of Operations at a sister facility where she grew into their Assistant Administrator, learning many important leadership skills along the way. She continues to grow with her new team and strives to provide a life of quality and happiness to her residents and her staff.
Hailey was born and raised in Central New York. She loves all four seasons that the state brings and finds activities to do in each of them. Some of her favorites include riding her motorcycle and going on adventures with those she loves.

Karen Carroll is the Director of Nursing at Crown Park Rehabilitation and Nursing Center. Karen has 32 years of LTC experience including 5 years in Geriatric Psych.
She has been with the Crown Park family for 18 years in various roles.
Karen attended TC3 where she obtained her nursing degree. She graduated in 2018 from Leadership training with Health Leadership Fellows which she attended from 2016-2018. Karen is a certified Eden and CPR instructor. During her free
time Karen enjoys relaxing at the lake fishing, boating and kayaking.

Amanda joined the Crown Park team in 2016 as the Medicaid Coordinator in the Business Office. She then transitioned to take on the role of Regional Business Office Director, overseeing the daily operations at both Crown Park and Cortland Park. She enjoys working closely with family members and residents to ensure their financial needs are met during their stay.

Audrey Randall has been with Crown Park Rehabilitation and Nursing Center for over 10 years. She became Director of Rehabilitation in 2018. In her spare time, she enjoys camping and spending time with her husband and three girls.

Dylan began working at Crown Park Rehabilitation and Nursing Center in 2016. He started as a CNA and became a nurse in 2018. For the past two years, Dylan has worked as an MDS Coordinator. MDS plays a key role in the Medicare and Medicaid reimbursement system and the monitoring of quality of care provided to nursing facility residents. Dylan has knowledge of the RAI, ICD 10 coding and PDPM. He continues to be a team player and works as a charge nurse and nursing supervisor when needed.

MacKenzie is the Director of Activities here at Crown Park. She has worked in healthcare for over 10 years and started as a housekeeper in a nursing home. As the Activity Director MacKenzie plans and oversees recreational events and programs in the facility. She understands the importance of developing programs that encourage socialization, relaxation, and entertainment for the residents.

Kelsey Block is the Chief Clinical Registered Dietitian at Crown Park Rehabilitation and Nursing Center. She holds a Master’s degree in Clinical Nutrition from University at Buffalo and a Bachelor’s degree in Nutrition/Dietetics from SUNY Oneonta. Kelsey has been on our team since January 2020. Outside of work, she enjoys various hobbies, such as drawing, painting, writing poetry, hiking, golfing, playing the violin, and figure skating.

Christina Craft is the Director of Housekeeping and Laundry at Crown Park Rehabilitation and Nursing. She has 3 sons, grew up in a small town, and has learned many values from her father. The most important value she has learned is to be dedicated to whatever she does. In the past, Christina has worked for Penny’s Cleaning Service. She has also started her own business cleaning residential homes, which she has done for over 20 years. She takes pride in caring for the residents at Crown Park by providing them with a clean and sanitary environment. She has been on our team for 7 years. Christina looks at what she has become, and she owes it all to her father, for the values he has installed in her.

My name is Thomas Poole, and I am the Director of Maintenance at Crown Park and Cortland Park. As Director of Maintenance, I am responsible for the day-to-day physical plant operations including maintenance, safety, and security. My position is a very rewarding and challenging opportunity, which I have had the pleasure of growing into for the past 29 years.

I am a father of 3 wonderful kids, two daughters and one son. I am also an active member of the Local Emergency Planning Committee for Cortland County, the Izaak Walton Archery Club, the Lions Club, and Groton Ridge Runners Snowmobile Club

Judy Rizzo has worked in health care for over 20 years.  Shestarted her career at Cortland Care Center working as aCertified Nursing Assistant, Unit Secretary and then becamethe Director of Medical Records. She worked at this facility for 15 years while taking evening courses at OCM BOCES forMedical Terminology and ICD- 9 coding, Medical Billing, andis also Certified in Medent Electronic Medical RecordsSystem. Judy has been working at Crown Center for 7 years invarious positions. She is currently the Director of MedicalRecords. She has been in this position for more than threeyears. Judy also enjoys helping as a Nursing Assistant whenneeded. Judy loves spending time with her family and friends.Her hobbies include riding motorcycles, playing horseshoes,and bowling. She is also heavily involved with the HomerAmerican Legion.

Jackie has worked at Crown Center over 29 years. She hasworked in a variety of departments including Social Services,Case Management, Administration and Admissions. She has adegree in Park and Recreation Management and BusinessAdministration.

Jackie belongs to the Long Term Care Coalition and SolutionsNetwork of Cortland County. She lives in Homer with herhusband and two children.

Amber has been an employee at Crown Park since 2013. She became the Director of Human Resources in 2019. In her spare time she enjoys traveling with her husband and son, drinking iced coffees and crafting.

Deb has worked in the healthcare field for 42 years. She committed her first 8 years in the field to being a certified nursing assistant. Deb then became a staffing coordinator, and is going on her 35th year holding that title. She holds dedication and compassion for her residents and staff, and truly enjoys working with people. In her spare time, Deb will spend time with her husband, loving grandchildren, and caring for her plants.

Nichole Alvord has been a part of the Crown Park team since 2016 where she started as a CNA providing direct patient care. She then transitioned in 2019 to the Business office where she is now the Medicaid Coordinator.

Kim has been practicing in the human services field since 2016 and excitedly joined the Crown Park Family in October of 2021. She received her Bachelor’s in Sociology from SUNY Cortland in 2020 which provided her the skill set to provide psychosocial and discharge planning support for our short-term and long-term care residents. Kim is excited for the opportunity to be the Director of Social Work at Crown Park as she understands the difficulties of transitioning and remaining long-term care in a skilled nursing facility. She utilizes CBT and motivational interviewing with a strengths-based focus. You’ll often see Kim with four legged friend, Larry, in our facility!